Refund policy

Wrong tee or faulty print?

Contact us within 30 days of delivery with your order number and photos. If we confirm the error, we replace it at no charge. This applies to standard and personalized tees. We cover the replacement and its standard shipping, plus any return shipping we require for a confirmed error.

This promise adds to your statutory rights. It does not limit any right to a refund, repair or replacement under applicable consumer law, including Australian Consumer Law. These rights can apply after 30 days and to custom or sale items.

30-day returns for standard items

For non-custom items, request a return within 30 days after delivery. Items must be unworn, unused, with tags and in their original packaging. Please provide your order number or proof of purchase.

Personalized items cannot be returned because you changed your mind or selected the wrong wording, colour or size. Gift cards are excluded from change-of-mind returns. These exclusions do not apply to faulty or incorrect goods or override statutory rights.

For an approved change-of-mind return, you pay the return shipping. Original shipping charges are not refunded unless the law requires it. Contact us before sending goods back so we can give you the correct return address and instructions. Do not send a return to an address from an old order or another website.

Exchanges and refunds

US customers can request a size exchange or store credit for unused, non-custom items within 30 days of delivery. For other destinations, use the return process and place a new order for the size you want.

We will tell you when we have inspected your return and whether it is accepted. Approved refunds go to the original payment method within 10 business days. Your bank may take additional time. If more than 15 business days have passed after approval, contact us.

European Union orders

For eligible non-personalized goods delivered to the European Union, you also have a 14-day right to cancel after delivery. Applicable statutory cancellation and refund rights take priority over this policy.

Contact Dead Set Studio

Use our contact form with your order number and a description of the issue. Include photos for a print or product issue; if you cannot attach them to the form, ask us where to send them. We will give you the next steps and any return instructions.